Fast shipping and easy returns
📦 Shipping Methods, Delivery Times, and Rates
Any order placed before noon (Monday through Friday) is shipped the same day from our warehouse in France.
| Destination | Carrier | Average Lead Time | Commande < 49€ | Order over €49: |
|---|---|---|---|---|
| Mainland France | Mondial Relay At a Pickup Point or Locker | 3 business days | 3,50 € | FREE |
| Mainland France | Colissimo Home delivery without signature | 2 business days | 6,90 € | 3,90 € |
| Mainland France | Colissimo Home delivery with signature | 2 business days | 7,80 € | 4,80 € |
| Belgium , Luxembourg | Mondial Relay At a Pickup Point | 3 to 6 business days | 3,50 € | FREE |
| Belgium , Luxembourg | Colissimo International Home delivery without signature | 3 to 4 business days | 7,50 € | 3,90 € |
| Belgium , Luxembourg | Colissimo International Home delivery with signature | 3 to 4 business days | 7,80 € | 4,80 € |
| Europe (Zone 1) (DE, NL, IT, ES, PT, PL) | Mondial Relay At a Pickup Point | 3 to 6 business days | 5,90 € | FREE |
| Europe (Zone 1) (DE, NL, IT, ES, PT, PL) | Colissimo International Home delivery with signature | 3 to 7 business days | 9,90 € | 6,90 € |
Express Shipping
Same-day shipping for orders placed before noon.
Package Tracking
A tracking number will be emailed to you as soon as the package is shipped.
↩️ Return Policy
Is the stuffed animal not what you expected? No problem. You have 100 days from the date of delivery to change your mind and return it to us.
1
Please pack the stuffed animal along with your order number.
2
Please ship the package to the address listed below.
3
Refunds are processed within 5 to 7 days of receipt.
📋 Terms and Conditions
To be eligible for a refund, all returns must meet the following conditions:
- Like new: The stuffed animal has never been used, washed, or damaged.
- Labels: Always attached to the product.
- Cleanliness: No odors, no pet hair.
- Packaging: Returned in a clean box.
⚠️ Please note: Any product that does not meet these conditions may be denied a refund.
📍 Return address:
Marionnette.fr
La Vivandière
7 allée de la Forêt
F26110 Nyons
(Return shipping costs are the customer’s responsibility).
Marionnette.fr
La Vivandière
7 allée de la Forêt
F26110 Nyons
(Return shipping costs are the customer’s responsibility).